Contact us immediately with any defective product issue. Non-cage products with a manufacturer defect will be returned to the manufacturer. UniFlame for example has a one year limited warranty on most all of its products and outstanding customer service. Unopened returns are accepted within 14 days with return shipping and 20% restocking fee.
Sales of propane cages / cabinets are final due to the nature and expense of the items and shipping costs. All gas cage products are fully inspected before leaving the warehouse and in the unlikely event there is a mechanical defect, it will be corrected.
Always carefully inspect all deliveries when they arrive before signing for them. As with any delivery, you should refuse any shipment that has obviously been mishandled and contact us immediately. Always check for any concealed damage. You must have the trucking company driver make a detailed note of the damage on the delivery receipt you are asked to sign and keep a copy of that receipt. Take photos of the damage whether you accept the damaged delivery or not. You will be shipped a new product if it was damaged in transit, but the damage must be noted for the shipping insurance or, as with any delivery, you have accepted the item and Propane Outfitters Inc. can not replace it.. We use only the finest trucking companies and rarely have a damaged delivery.
E-Mail us at firstname.lastname@example.org or call us with any questions prior to ordering, we are always more than happy to assist with any questions about our products, cage sizes and capacities so you always get the correct item for your needs.