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Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the continental 48 United States. When you place an order it arrives immediately in our computers and is processed for shipping. We are aware that delivery time is imperative for many of our clients and we strive to have the fastest shipping in the industry while still maintaining high quality freight services from our door to yours.

You must have a loading dock, forklift or several strong people to remove your delivery from the truck if you are receiving a propane cage or other large item. We deliver the product to you, but you must be prepared to receive it or the trucking company may charge an unloading fee directly to you to or charge a redelivery fee. We ship all products with a liftgate requested from the shipping company. We do not cover any additional charges that might occur for requests you make of the shipping company like special unloading, residential delivery or placing of the cage on site. If you have a special request we can prepare and quote it in advance but only if you notify us first. Always inspect any delivery for obvious and concealed damage prior to signing the delivery form. You can call us at (800) 531-5884 or email us anytime for shipment tracking information.

You should reasonably expect 10 to 14 business days for your delivery to arrive, we always strive for sooner. Delays very rarely occur, but the logistics of shipping large items like the propane cages can sometimes have unforeseen events in the transit process that are out of anyone’s control. We are always here to answer your questions if that ever does happen. If you are ever in need of specific rapid delivery for a deadline, please call or email us and we will make every effort to meet your schedule.

reconsignment happens when freight that is already in transit is re-directed from one delivery location to another. All reconsignment fees will be charged to you, the customer. This charge can vary based on how far apart the delivery locations are. For instance, if the new location is just down the street, the charge will probably be minimal.

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